Help Centre

Frequently Asked Questions

Everything you need to know about ordering, delivery, and your ride.

Ordering & Quotes

How do I request a quote?

Click "Get a Quote" on any product, add items to your cart, then submit the quote form with your details.

How long does it take to receive a quote response?

We respond within 24 hours on business days.

Can I order multiple bikes?

Yes, add multiple items to your cart before submitting your quote.

Where do you ship to?

We ship across the United States.

How long does delivery take?

Typically 5–10 business days after quote confirmation.

Is assembly required?

Minimal assembly. Most riders are on the road within 30 minutes.

What warranty do I get?

All bikes come with a 2-year manufacturer warranty.

What is the return policy?

14-day hassle-free returns on all products.

Do you offer payment plans?

Yes, 0% APR financing over 48 months is available subject to credit approval.

What motor does the City Edition use?

A 750W motor with a 48V battery system.

What makes the Rallye Edition unique?

A motorsport-inspired automatic gearbox that shifts in 0.2 seconds under full load.